Privacy Policy

Misty Meadows respects and protects the privacy of the individuals who use its website. Under no circumstances will any information enabling you to be identified be disclosed to any third party without your prior consent.
This website may contain links to other sites that are not controlled by Misty Meadows. These websites are likely to have their own policies on data protection and we recommend that you read their privacy statements before using them.

Personal information
The term “personal information” is understood to mean your name, your date of birth and your e-mail or postal address that may be used for the purpose of identifying you.
You can browse the Misty Meadows website without having to provide any personal information whatsoever. If you wish to contact us, you will be required to provide us with some personal details, which will be used for the purpose stated, in this case to provide a response to requests for price quotes or to work with Misty Meadows.

Anonymous information
Misty Meadows may ask you for information relating to how you use the Internet (type of browser, operating system, pages visited, etc.). When you visit our website, our server will then be able to recognise certain items of non-personal information automatically, including but not limited to, the date and time of your visit, the pages viewed, the HTTP referrer (i.e. the site you are coming from), the type of browser you are using, the type of operating system you are using and the domain name of your Internet access provider.

Using personal information
We may use your personal information to contact you. For example, we may send you marketing or promotional content by e-mail, or other information. We may also respond to your comments or requests for information and, should the need arise, we may contact you while dealing with your request for our services. We may also supplement or merge personal data obtained from third parties for the same purpose.
We also use personal information relating to you to improve our services, to produce statistical analyses of the use of our website, to improve our content and our range of products or services and to personalise the content, presentation and services of our site. We believe that using data in this way enables us to improve our website and to personalise it more so that we can better meet the requirements of our clients. Misty Meadows does not gather personal information automatically.

Protecting your personal data
Misty Meadows has taken technical and organisational measures to protect the databases where your information is stored against illegal and unauthorised access, as well as against the loss or theft of your details. Our security measures are assessed regularly and adjustments are made where necessary to guarantee a high level of protection at all times.

Sharing and disclosing personal information
Under no circumstances will Misty Meadows pass on, sell or rent out your personal information to anyone.

Terms of Business

Art. 1
These terms of business apply to all contractual matters between Misty Meadows and its clients. Unless expressly agreed otherwise in advance and in writing, these terms will take precedence over any contradictory terms and conditions used by co-contractors.

Art. 2
Unless expressly requested otherwise in advance and in writing, Misty Meadows will decide freely about the style of its translations, as well as about particular words and/or spelling used when a choice has to be made – particularly for languages spoken in several countries. Misty Meadows will accept no liability in this regard.

Art. 3
Price quotes and estimates from Misty Meadows are valid for a maximum of one month and do not become contractually binding until they have been accepted in writing (confirmation e-mail from the client), unconditionally and without reservation. The prices stated in these price quotes and estimates exclude VAT and other charges. Where applicable, these prices do not prevent Misty Meadows from increasing the price agreed initially on account of circumstances beyond its control that were unforeseen at the time the contract was entered into. Consequently, Misty Meadows may invoice a surcharge for modifications made to a text to be translated while the work is already underway or not specified at the time the order was placed. In the same way, Misty Meadows reserves the right to invoice additional charges incurred due to the late or incomplete delivery by the client of the information required to carry out the translation.

Art. 4
Invoices from Misty Meadows must be paid within thirty days of their date of issue into the bank account specified on the invoice, without any discount or reduction.
Should the client fail to pay on time and without the need for service of default, the client will be required to pay a fixed amount of interest set at 1% per month, plus a 15% indemnity charge with a minimum of € 50, both of which will be calculated on the original amount of the invoice. Any non-payment of invoices from Misty Meadows will authorise the agency automatically to suspend all orders underway without Misty Meadows being required to pay any form of compensation in the matter.

Art. 5
The delivery lead-times provided by Misty Meadows are strictly indicative only. Except where there is gross negligence or deliberate misconduct, Misty Meadows may not be held liable for the payment of any compensation on account of a deadline not being met.

Art. 6
Any case of force majeure will exonerate Misty Meadows from any liability and will authorise it either to extend the contract or to cancel it in whole or in part with no obligation to pay compensation. In such a case, the client may not claim any form of damages and will remain liable to make payment for all works undertaken.

Art. 7
In the event of an order being cancelled by the client, Misty Meadows will be entitled not only to claim full payment for work already carried out, but also to receive payment corresponding to 50% of the price agreed between the parties for the balance of the order.

Art. 8
Misty Meadows has an obligation of means only, not an obligation as to results. Under any circumstances, the liability of Misty Meadows is limited to the amount invoiced, excluding VAT, for any work that may be disputed. Any complaint about a piece of work or invoice from Misty Meadows must be lodged by registered letter at the latest eight days after receipt of the invoice or work, otherwise it will be deemed inadmissible.

Art. 9
The client will have full access to the translations carried out by Misty Meadows without paying any additional cost to the amount invoiced. However, the client should be aware that Misty Meadows does not accept any liability regarding the use of said translation if such has not been specified at the time and with the order.

Art. 10
Should any clause of these Terms of Business be declared null and void, it will not render the article containing said clause null and void, nor will it affect the entirety of these Terms of Business. Any clause declared null and void must be replaced by another, valid, clause the sense of which is as close as possible to the original intention of the parties.

Art. 11
These General Terms of Business are governed by Belgian law. Any dispute between the parties will come under the jurisdiction of the courts in Walloon Brabant. However, any disputes regarding the quality of the work carried out by Misty Meadows will be submitted to an outside translator chosen by mutual agreement by the parties. If the parties fail to agree, each party will designate a translator who, together, will designate a third translator tasked with chairing their review board. The costs of this procedure will be borne by the party deemed to be in the wrong.